Yesterday my friend Meggie's ATM card got stuck in a machine. Right as it did a friendly man happened to come up and offered us the service of his cell phone. We're still not sure of the details, but the supposed bank representative on the other end of the line convinced my friend to key in her pin while holding enter, which then somehow authorized charges.
Yesterday they took $500, the 24 hour limit, as we called frantically to Visa and her credit union to get it canceled. No kudos to Meriwest Credit Union. Me and Megan both talked to their people last night, begging to cancel the card, but their representative refused saying it could only be done during business hours. We explained that if it wasn't cancelled they could withdraw more money at midnight. Still no luck.
We finally got through to someone at Visa who told us he had cancelled the card. Lo and behold this morning we discover $500 in fresh charges, totally nearly $1,000 withdrawn. As I speak we are working the phones, trying to get the card cancelled!
This is a definite bummer. In my humble opinion I think the bank should reimburse my friend the latest $500 at least! To be informed of on-going fraud and yet do nothing seems like negligence on their part.
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